Delivery and Returns
We pack carefully and dispatch quickly — from [city].
Delivery options and times
We hand parcels over within [1–2] working days. Expected delivery time:
- [Parcel locker / pick-up point] — [1–2] working days,
- Courier — [1–2] working days,
- Collection in person in [city] — by prior arrangement by email. [Seller: remove this option if you do not offer collection in person.]
Costs
Delivery is free for orders over [amount]. For smaller orders the shipping cost is [amount], whichever method you choose.
Returns and withdrawal from the contract
Under Article 27 of the Consumer Rights Act of 30 May 2014, you have 14 days from receiving the parcel to withdraw from the contract without giving a reason. [The seller may state a longer return period than the statutory one here.]
- Write to us at [contact email address] with your order number.
- You will receive instructions and, where applicable, a return label.
- Send the item back — remember that you are liable only for any diminished value resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning (Article 34(4) of the Consumer Rights Act); the right of return does not depend on the goods remaining unused.
- We refund the full amount within 14 days of receiving your withdrawal statement (we may withhold the refund until we receive the goods back or proof that you have sent them).
If the item arrives damaged, let us know — we will arrange a replacement or a refund.